It’s easy to criticise health and social care services for how they involve users in their service improvement work. To criticise them for when their user participation is tokenistic, or when they … [Read more...] about 4 Reasons Why Human Centred Design Trumps User Participation
human centred design
Four things I learnt about user involvement at Innovation Labs
Since I started out as a children’s advocate in 2002 I’ve been searching for effective ways of involving children & young people in service development. Not ways where young people are just … [Read more...] about Four things I learnt about user involvement at Innovation Labs